Refund policy

🔄 Return & Refund Policy

At GoKart, customer satisfaction is important to us. We take great care in packing and delivering your groceries. Please read our return and refund policy carefully before placing an order.

🛒 Perishable & Grocery Items

Due to the nature of grocery products:

  • We do not accept returns on food and grocery items

  • This includes rice, lentils, beans, spices, snacks, sauces, and other consumable goods

Once delivered, these items cannot be returned or exchanged for hygiene and safety reasons.

❗ Damaged or Incorrect Items

If you receive:

  • A damaged product

  • An incorrect item

  • A missing item

Please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos of the item

After review, we may offer:

  • A replacement, or

  • A refund, depending on the situation

💳 Refunds

  • Approved refunds will be processed to the original payment method

  • Refund processing time: 5–10 business days

  • Shipping charges (if any) are non-refundable, unless the issue was caused by us

🚫 Non-Returnable Items

We do not accept returns for:

  • Perishable grocery items

  • Sale or discounted items

  • Gift cards

  • Opened or used products

📦 Order Issues & Cancellations

  • Orders can only be cancelled before they are dispatched

  • Once an order is shipped or delivered, cancellation is not possible

📞 Contact Us

If you have any questions or concerns about your order, please contact our customer support team.
We’re always happy to help and will do our best to find a fair solution.